Returns & Exchanges

Our Response to Covid-19

Each of our orders are hand inspected and packaged securely by a dedicated member of our team. Shipping and handling are completed with strict adherence to our Covid-19 protocols. These include securing our products in a sterilised environment, and interacting with your shipment only while wearing masks, and medical-grade gloves.

We guarantee that every order will be protected in transit via its packaging, and will ship with the highest standards of quality.

Returns and Exchanges:

Once orders have been fulfilled and shipped, they are considered final sale.

Products that have been opened from their original packaging and/or used, may not be returned or exchanged. Products that are unopened and sealed in their original packaging may be returned for an exchange at equal value.

Unopened and unused:

To return merchandise to The One Skin Clinic for an exchange, please follow these easy steps:

• Step 1: Pack the items along with a copy of your invoice

• Step 2: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please mark your shipping label as “exchange” and return to:

The One Skin Clinic
155 – 5400 Kingsway
Burnaby, BC   
V5H 2E9

Our products are medical grade, and of the highest quality, and as such we stand behind them. If you are experiencing any troubling issues, or are seeking an exchange, we encourage you to contact us for a resolution. Information can be found on our “contact us” page.