Ordering & Shipping



OUR RESPONSE TO COVID-19

ONLINE ORDERS
The One Skin Clinic is an official and authorised reseller and distributor of medical grade hygiene and personal care products, as well as hand sanitizing (hydroalcoholic) gel. As such, we have been classified by government officials under the category of essential sanitary products.

As a complement to this authorization, the government is allowing online commerce to continue as it is the safest way for consumers to buy in the current context. As such, we continue to sell and distribute our products to consumers through this channel, via our own website, as well as authorised partners.

We have also put in place strict security and health protocols in all our facilities, including our areas where we administer shipping and handling, to ensure the safety of all. Our warehouse team currently processes online orders in a safe, well ventilated environment, where they consistently practice social distancing guidelines, and interact with goods only when wearing masks, and medical grade gloves.

Our number one priority remains the wellbeing of our employees and their families, our customers and our communities.

We appreciate your understanding and support during these difficult times.


THE ONE MEMBERSHIP
MEMBER BENEFITS
Register for a free the One Membership today and enjoy these member benefits:
       • 10% back in rewards for every transaction
       • Welcome Bonus, Referral Bonus, Interactive Bonus
       • Additional perks and rewards during specific periods

HOW TO JOIN
Creating a The One Membership account is quick, easy, and free. Click here to join.

FORGOT YOUR PASSWORD
If you have already created a SkinCeuticals account and cannot remember your password, click on the ‘’log-in account’ feature and select, “forgot my password” to enter your email address and have your password emailed to you.

UNSUBSCRIBE FROM EMAILS
1. Click on the Unsubscribe link that appears at the bottom of all The One Skin Clinic emails that you receive. OR 2. Log into you’re ‘The One Membership’ account and click on the Update My Profile link on the right-hand side. Simply uncheck the box next to the sentence 'I would like to receive email updates from ‘The One Skin Clinic' click the Save Changes.


SECURITY AND PRIVACY
SECURE TRANSACTIONS
Because your security is our top priority at thoneskinclinic.com, The One Skin is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information.


ORDERING
HOW TO PAY
The One Skin Clinic accepts Visa, MasterCard and AmericanExpress credit cards with Canadian and US billing addresses. We are also happy to accept PayPal, Apple Pay, and Shop Pay for your convenience! You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

SALES TAX
All orders shipped from theoneskinclinic.com will be subject to both GST AND/OR PST, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

WHY ARE THERE MULTIPLE CHARGES ON MY CREDIT CARD?
When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, contact us here Or, call us toll-free at 236-808-2888, Tues – Fri 10:30AM – 6:00PM PST. A Member of The One Skin Clinic team will be happy to assist you!

SHIPPING
FLAT-RATE SHIPPING IN CANADA!
All orders under $99 (before taxes, and after discounts) are charged a flat-rate charge of $10 for Canada-Wide Delivery.

FREE DELIVERY
Receive free Canada-Wide standard delivery on all online orders of $99 CAD or more (before taxes, and after discounts).

DESTINATIONS
The One Skin Clinic offers fast shipping with UPS + tracking! We are able to ship anywhere in Canada or the United States. DELIVERY ESTIMATES
Standard delivery once products have shipped is 3-7 business days within Canada, and 3-10 business days to the USA. *Please not that Covid-19 may impact shipping times with unexpected delays. We appreciate your patience as carriers are doing their best to keep things moving during these unprecedented times.

ORDER PROCESSING
Orders will be processed and fulfilled within 1-2 business days. Orders will be shipped Tuesday-Saturday, excluding federal holidays within Canada. Packages do not require a signature upon delivery. An email with tracking number is sent once the order is shipped.

HAZARDOUS MATERIALS & SHIPPING RESTRICTION
Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.

RETURNS AND EXCHANGES
Please review our returns and exchanges policy for more information.